Support services offered
The Computer Bird services include –

• User training and education for SYSPRO and related business processes
• Comprehensive advice on all SYSPRO related issues
• On-site consulting including problem investigation, resolution and assistance
• Data corruption investigation and correction
• Custom report development / writing
• Customising your system and/or installing third party software
• Review and implementation of SYSPRO version upgrades
• Implementing revised procedures
• SQL management
• Technical and database assistance
• Ad hoc SYSPRO support
• Monthly health checks and controls
• resolving a single problem

We also provide remote log-in support and telephone support where these are required.

Additional specialised services
The Computer Bird is  also able to assist with the following more specialised services:

• Strategic system review and realignment
• User access and general security reviews
• Database manipulation (eg masterfile code changes)
• Infrastructure audits to avoid potential down time

Project implementation services are described separately.

Service contracts
We will negotiate service contracts to address one or more of the above services.

Adding value to your business

Our purpose is to help our customers run their businesses more effectively, assisting them to gain greater insight into their business activities and providing them with lasting benefits by automating their business processes.

We make it our business to keep ourselves and our clients abreast of international standards and best business practice.

Whether working with clients on new SYSPRO implementation projects or providing ad hoc support, we apply our skills and appropriate methodologies to ensure a successful outcome for each client.

For further assistance please contact –

Wendy Thompson: 0861 999 334 / 083 375 3353   or  Digby Lorimer on 072 337 7612